Returns

Returns.

It may happen that you want to return an order. Perhaps because the product does not like it or maybe there is another reason why you would not want the order. Whatever the reason, you have the right to cancel (cancel) your order up to 14 days after receipt without giving any reason.

After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning your home to us are for your own account. These costs are approximately € 6.95 per package, for the exact rates consult the website of your carrier.

If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged in a return shipment.

If you use your right of withdrawal, the product with all accessories and - if reasonably possible - in the original condition and packaging must be returned to us. To exercise this right, please contact us at verkoop@alternatief.com.

We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

Download here the accompanying form for Cancellation of the agreement.pdf

 

Send the articles to:

Alternative vof
Attn Return
van der Valk Boumanweg 184
2352 JE Leiderdorp
The Netherlands